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Business Customer Care Representative: Work from Home

Company: N/A

Location: Dallas, TX

Pay: N/A

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Job Description

Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within?

OneSupport offers the ability to Work from Home for qualified applicants in your state that are eager to offer exceptional business customer care for customers. Consistent scheduling (only full time available) and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself!

Our agents start at $10/hour base pay and have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). There is also an upselling requirement that could earn you commission on top of the base pay rate. If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills.The position requires regular attendance and punctuality.

Duties include:

  • A 2% soft sales close rate requirement with opportunity for commission

  • Work with both business and residential customers in support of their account

  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations

  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls

  • Research required information using available resources

  • Follow provided processes and procedures

  • Identify and escalate priority issues per client specifications

  • Accurately process and record call transactions using the designated tracking software

  • Stay current with system information, changes and updates

  • Manage time effectively in order to obtain performance criteria objectives


  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar

  • Interest in or experience with light or soft sales preferred

  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn

  • Multitasking capabilities with ability to react quickly in a fast-paced environment

Job Requirements